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VIDEO: United Airlines CEO speaks out about passenger controversy

7:30

ABC News
April 12, 2017

United CEO felt 'shame' after seeing passenger dragged off plane

Oscar Munoz tells ABC News exclusively, "This can never and will never happen again on a United Airlines flight."

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ABC News' Terry Moran met Pope Francis on a flight while on assignment as a reporter. Moran, whose wife was expecting at the time, recounted the memorable conversation he had with the pope, a story he shares with his now-8-year-old daughter.

I met Pope Francis on a flight. This was our unforgettable exchange

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